Rooster Privacy Policy

At Rooster Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit rooster.bet, register an account, or use our casino and sportsbook services. By using our platform, you consent to the practices described below. Rooster Online Casino is operated by Novatrix SRL, registered in Cartago, Costa Rica, and licensed by the Government of the Autonomous Island of Anjouan under licence No. ALSI-202508056-FI2.

Information We Collect

When you create an account with Rooster Casino, we collect information necessary to verify your identity, process payments, and provide you with a safe gaming experience. Our registration process requires accurate personal details, and we rely on this data to comply with our legal and regulatory obligations.

We collect your full name, date of birth, email address, phone number and residential address upon registration
We gather identity verification documents such as passport details, identity cards, proof of residence and, where required, source-of-funds statements
We record your deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity and cryptocurrencies
We track your gaming activity, including games played, wagers placed, bonuses claimed and wagering progress
We log your IP address, device information, browser type and login timestamps
We retain communications you send us via live chat, e-mail or any other support channel

Why We Collect This Data

We at Rooster use this information to operate rooster bet casino responsibly, prevent fraud, detect multiple accounts, and comply with anti-money laundering requirements. If the IP addresses of two or more accounts overlap, we reserve the right to confiscate funds and suspend access, and such decisions are final. We also use your data to communicate with you about your account, process your deposits and withdrawals, and deliver promotional offers where you have consented to receive them.

How We Use Your Information

Our Rooster platform uses your personal data for several core purposes. We use it to verify that you meet the minimum age requirement of 18 years or the legal age in your jurisdiction. We use your payment details to process transactions instantly and free of charge across all our supported deposit and withdrawal methods. We also use your activity data to personalize your experience, including tailoring offers from our Loyalty Program, Lucky Spin, Lucky Box and Bonus Shop.

Here at Rooster Casino, we may also use your information to investigate suspicious activity, including discrepancies between your submitted documents and your account data, which may result in account closure. We retain the right to request video verification showing you presenting your documents where identity checks cannot otherwise be completed.

Know Your Customer (KYC) Verification

We may require identity verification before processing any payout. Refunds or withdrawals may be held until verification is complete. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, your account may be locked for failing KYC. Winnings, whether from bonuses or real-money play, may be forfeited if complete KYC information is not provided within 40 days of our request.

We may request passport details, identity cards and proof of residence
We may request source-of-funds statements for larger transactions
We may request documents in Latin or Cyrillic script, or video verification where needed
We reserve the right to close accounts and confiscate funds where documents are refused or inconsistent

Sharing Your Information

Our Rooster Casino does not sell your personal data to third parties for marketing purposes. We may, however, share your information with:

Payment processors handling deposits and withdrawals across Visa, Mastercard, bank transfer and crypto channels
Identity verification providers assisting with KYC and anti-fraud checks
Regulatory authorities, including the Offshore Finance Authority of the State of Anjouan, where legally required
Our game and live-dealer providers, such as Pragmatic Play, Evolution-powered studios, BGaming and others listed on our Providers page, strictly to the extent necessary to operate games
Law enforcement agencies where we are compelled by law or court order

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on rooster bet casino, remember your preferences, and analyze site performance. You can manage cookie settings through your browser, although disabling certain cookies may affect site functionality. For more detail, please refer to our separate Cookie Policy.

Data Retention

We retain your personal and transactional data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory and accounting obligations. Accounts dormant for 12 consecutive months are charged a monthly administrative fee of at least EUR 25 while the balance remains positive, and we retain the associated records throughout this period. Where you request account closure, we may still retain certain data where required by law or to resolve disputes.

Data Security

We are committed to protecting your data using industry-standard technical and organizational safeguards. Our systems are designed to prevent unauthorized access, alteration, disclosure or destruction of your information. While we at RoosterBet take reasonable steps to secure your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain processing activities or request a copy of the data we hold about you. To exercise these rights, please contact our support team, and we will respond within a reasonable timeframe.

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may withdraw consent for marketing communications at any time

Restricted Jurisdictions

Rooster Online Casino does not accept players from a number of restricted countries, including Australia, the United Kingdom, the United States, France, Spain, and several others listed in our Terms and Conditions. If you reside in a restricted jurisdiction, we are not permitted to process your registration or provide services to you, and any data inadvertently collected will be handled in accordance with applicable law and then deleted where appropriate.

International Data Transfers

As we serve players across Canada, New Zealand, Norway, Italy and Arabic-language markets, your data may be processed and stored in jurisdictions outside your country of residence. We take appropriate measures to ensure your data remains protected wherever it is processed, consistent with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Rooster Casino after any changes constitutes your acceptance of the revised policy. The English version of this policy prevails over any translated version.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise any of your data rights, please contact our support team at [email protected]. Our live chat is available 24/7 with human agents ready to assist you with privacy-related inquiries as well as general questions about your Rooster casino login, account, or transactions.